Committed to Protecting Your Data with Integrity
At WellClaim Partners, safeguarding your personal and practice information is at the heart of everything we do. Our privacy policy outlines how we collect, use, and protect your data ensuring full compliance with HIPAA and other regulatory standards. Your trust means everything to us, and we’re here to honor it every step of the way.
Privacy Policy
At WellClaim Partners, protecting your privacy is our top priority. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with our website or services. We do not collect any personal information unless it is voluntarily submitted by you. All personally identifiable information is used exclusively to fulfill your request and is never shared with third parties, ensuring the highest levels of confidentiality and data integrity.
Information Collection and Use
If you contact us through our website or other legitimate means, we may retain your communication and use that information to respond to your inquiry. Any phone numbers collected for SMS consent are used solely for communication purposes and never for marketing.
This policy applies only to information collected via our official channels. It does not cover information collected offline or through third-party websites.
About WellClaim Partners
WellClaim Partners provides comprehensive Revenue Cycle Management (RCM) and Practice Management services to healthcare providers. We are committed to helping medical practices optimize financial performance, streamline operations, and ensure billing compliance.
HIPAA Compliance
We are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. Your Protected Health Information (PHI) and electronic Protected Health Information (ePHI) is shared only with authorized entities such as providers, billing teams, clearinghouses, and insurers and only after executing a Business Associate Agreement (BAA).
In cases involving third parties (e.g., legal representatives or family members), PHI is disclosed only with explicit patient consent.
We handle your Personally Identifiable Information (PII) with the utmost care, following all federal and state laws:
We disclose PII only as permitted by HIPAA for treatment, billing, audits, or emergencies.
We never share your information with unauthorized third parties.
Data We Collect
We collect the following types of personally identifiable information when submitted voluntarily:
Name
Email Address
Phone Number
Practice Name
City/State
Practice Size
Message/Attachments
We do not collect data related to:
Racial or ethnic background
Religious or philosophical beliefs
Genetic or biometric data
When using our EHR or services, you may be asked to provide your Practice ID or account access. Additionally, we may automatically collect technical data when you visit our website, such as:
Browser type and operating system
Pages visited
Time of visit
IP address
Search and navigation behavior
Terms of Use
Your personal data is used strictly to improve website performance and user experience. This includes:
Sending service updates or promotions (if opted-in)
Preventing fraudulent activities
Enhancing user interface and content
Communicating directly for service improvement or support
Log Files
We utilize log files to monitor site performance and diagnose system issues. These logs may include:
IP address
Browser type
Internet Service Provider (ISP)
Date and time
Pages visited
Click counts
These files are used solely for internal analytics and do not contain personally identifiable information.
Server Security
Our website is hosted on a secure cloud platform protected by 24/7 monitoring, firewalls, and intrusion detection systems. All personal data is encrypted using Secure Socket Layer (SSL) technology and safeguarded against unauthorized access.
Legal Disclosures
We reserve the right to disclose personal information if required by law or in the event of suspected fraud, criminal activity, or legal proceedings. We also reserve the right to update this Privacy Policy in accordance with changes in legal or regulatory requirements.